SMB AA60

Description

- boîtier compact « small factor »

- 1 à 30 utilisateurs

- 12 communications simultanées

- 5 enregistrements simultanées

- 5 utilisateurs en conférence

- serveur « cold spare failover » en option

Fonctionnalités

Feature	SOHO	SMB
Extensions	9 of 10	10 of 10
Extension(1)With SOHO and SMB, you can create as many extensions as you need, without worrying about "running out of extensions."	Unlimited	Unlimited
IP Phone / ATA extensions(1)Create the extensions as you need using VOIP handsets or analog phones hooked up to Analog Telephone Adapters. (SIP protocol supported)	Unlimited	Unlimited
Analog phone extensions(1)Switchvox supports analog phone extensions too.	Unlimited	Unlimited
Call queue extensionsEasily make as many queues as your business needs.
Virtual extensionsCreate general purpose virtual extensions for remote employees, general mailboxes, and anywhere else you don't need a phone, but an extension would come in handy.
IVRsMake unlimited powerful IVRs to act as auto-attendants, route calls based on the time of day, and even pass data to other applications.
Extension templatesAllows you to define extension configurations to quickly apply them when creating new extensions on your system.
Control permissions for each extensionAdministrators can grant and deny access to features and set calling permissions for any extension on the Switchvox.
3, 4, 5 digit extensionSwitchvox supports 3, 4, and 5 digit extensions.
Extension groupsGrouping extensions makes it easy to apply changes and features to several extensions at once. Use groups to blast voicemail, create directories, and more.
Calling Methods	4 of 4	4 of 4
VoIPSwitchvox supports 2 kinds of Voice Over IP, SIP and IAX. SIP is the most common, and is a service available through an ITSP, or Internet Telephony Service Provider. Using VoIP can dramatically reduce long distance charges.
Analog phone linesSwitchvox systems are available with analog interface cards installed so that you can use regular telephone lines to make phone calls through your Switchvox system. Analog lines are lso known as POTS or PSTN lines.
T1/E1 phone linesSwitchvox SOHO and SMB are available with digital interface cards installed for T1/E1/PRI so that you can use digital telephone lines to make calls through your Switchvox system.
Connecting multiple SwitchvoxesSwitchvox systems can be easily peered, or linked together, to enable free, direct extension calling between them.
Call Control	6 of 7	7 of 7
HoldPut calls on hold using your phone or even from the Switchboard if you have Switchvox SMB. Music on hold plays while the caller is holding.
Assisted TransferBefore completing the call transfer, you can check with the person you are transfering to announce the caller.
Blind TransferThe most basic type of call transfer.
Call ParkingTo park a call, just transfer the call to the parking lot extension, Switchvox and will read back the parking spot number where the call is parked. To retrieve the call, simply dial the parking spot from any handset. If you are using Switchvox SMB, you can see where all the calls are parked in a panel on your Switchboard and pick them up by clicking on them.
Do Not DisturbNeed a little peace and quiet? Stop your phone from ringing by pressing the Do Not Disturb button.
Send CallsDon't want to take that incoming call? Press the Send button to reject a call.
Directed PickupUsers can be granted permission to pick up a phone call that is ringing on someone else's desk from their own phone.
Switchboard	0 of 15	15 of 15
Click to callClick to call anyone in your Phonebook panel, your list of other extensions and even external numbers.
See who else is on the phoneSee at a glance which other extensions are on the phone. With the proper permission, you can even see the caller ID of the person they are speaking to.
Drag and drop transfersTransfer the call you are currently on to anyone in your Phonebook, simply by dragging and dropping onto their name or their voicemail box.
Current call controlFrom your Current Calls panel, you can hold and unhold calls and even send calls to voicemail while they are still ringing.
One click on-the-fly recordingClick the record button in your Current Calls panel to immediately start recording the call you are on.
Record others' callsIt only takes one click to record other calls going on in the system, if you have the permission granted to you by the system administrator.
Monitor, Whisper, BargeGreat for training new employees! If you have been granted permission, you can see who your employees are talking with and click to monitor, whisper, or barge in on their call.
Queue Member viewThis Switchboard panel can be accessed by queue members so that they can view real time statistics about the queues they participate in and their personal activity. From here they can see how many calls are queued up, how many have been taken, and more.
Queue supervisor viewThis advanced panel shows real-time detailed data about call queues, waiting calls, abandoned calls, which members are logged in, as well as details about any call a member is on.
Call Parking Lot PanelThe Call Parking Lot Panel is especially useful for a busy receptionist that often parks calls and needs an easy way to see who is waiting, how long they have been waiting, and to retrieve the calls with a click at any time.
PresenceSwitchboard users can set their Presence for other users on the system with a personalized message, such as, "Do not disturb until 4pm unless its Joey McMannus."
Google Maps PanelYou have to see it to believe it! Whenever a call rings your phone, this panel zooms in and pinpoints where the caller is calling from on a map. Currently this feature works for US and Canadian phone numbers.
CRM PanelThis time saving panel integrates with SugarCRM or your Salesforce.com account so that whenever a call rings your phone, your CRM data about the caller, including your last note, is displayed instantly, even before you answer the phone! If there is no record of the caller in your database, its easy to click to add them and start taking notes.
Panel PopsWhenever a call rings your phone, a web page will display right inside your Switchboard panel based on varibles such as the incoming caller ID. The panel can display a custom page that shows data such as order history, payment status, or open trouble tickets. Or the page can be an existing web application such as a Google search results page showing records returned about the Caller ID Name.
Screen PopsWhen a call rings your phone, you can click to pop up a new web page, or have one automatically pop up based on variable such as the incoming caller ID.
Voicemail	3 of 5	5 of 5
Flexible Voicemail AccessCheck your voicemail using 1-touch voicemail access from your phone, call in remotely from any phone to check your messages, click to play your messages through your email, and even listen online from anywhere.
Voicemail to your Email InboxDeliver your voicemail messages to any email account, including Outlook, and mobile phones. Play and messages right from your inbox.
Automatic Mailbox CreationSwitchvox can create a voicemail box automatically with every phone extension added to the system.
Voicemail Blast GroupsSend voicemail notification to an extension group whenever a voicemail message is received in a mailbox.
Custom Message Notificationreate a custom voicemail notification message system-wide or per extension with the ability to play messages, play and mark messages as read, and play and delete messages.
Call Queues / ACD	19 of 29	29 of 29
Unlimited Call QueuesCall Queues go by many names, ACD groups, hunt groups, ring groups, and more. Switchvox supports unlimited call queue extensions for routing calls to groups of extensions or departments.
In Queue Call RoutingPrepare for everything to provide excellent customer service. With Switchvox, you control how to Route the callers out of the queue if something unexpected happens.
Route when a queue caller presses "0"Send callers waiting in the queue to any extension you wish when they press "0" on their keypad.
Queue Caller TimeoutWhen callers have been waiting in the queue for too long, you can route them to any extension you wish.
Queue Member Circuit LimitIf a queue call has not been answered after reaching every queue member numerous times, you can route them to any extension.
Route when max queue length reachedSet a maximum number of calls allowed in the queue, then when additional calls come in, you can route them to an alternate extension.
Route when no members logged inCalls are being routed into the queue, but no one is logged in to receive the calls. Just route them back out of the queue to an alternate extension.
Custom Music on Hold per QueueSwitchvox supports unlimited queue extensions, and its easy to select different music and messaging on hold for each of your call queues.
Invisible QueuesDon't want callers to know they're waiting in a queue? Simply check the option to play 'ringing' instead of music, and they'll never know.
Members Never BusyNormally, queues do not ring members who are already on a call. This option allows you to override this default behavior and send additional queue calls to members that are already on the phone.
Announce Position in QueueWith Switchvox, you never have to keep callers in the dark about how many callers are ahead of them in the queue.
Announce Estimated Hold TimeSwitchvox can estimate and announce how long a caller can expect to wait in any queue.
Announcement Frequency ControlHave control of your queues down to the smallest details with Switchvox- its easy to specify how often Switchvox should inform callers of their queue position and estimated hold time.
Log-in queue membersAdd members to your queues that must dial an extension when they are ready to log in and start receiving calls from the queue.
Permanent queue membersAdd members to your queues that are "always on", so they're not required to log in to start taking calls from the queue.
Real Time Queue StatusAdministrators can see an up-to-the-second detailed view of all call queue activity on the Switchvox PBX.
Historical Queue LogsSwitchvox logs every call in the system, so its easy to see a detailed list of queue calls for any date range.
Historical Queue StatisticsEasily create detailed statistical reports, graphs, and even export your report to Excel to gain a complete understanding of the activity in your queues and agents.
Advanced Queue ChartsGraph custom statistical reports for your queues and queue members.
Acknowledge CallProtect call queues from being answered by unauthorized individuals when remote queue agents route calls to their home or mobile phone.
Auto Log OffAutomatically log out queue members that have not been active in the queue.
One-touch Log in/Log offJust press a button on the phone to log in and out of queues.
Queue Member PresenceMembers can see on their phone's display if they're logged in our out of their queues at a glance
Agent only extensionsCreate call queue agents that can simply receive queue calls, but don't have the privileges of a regular extension.
Ring AllWhen a call comes in to this type of queue, all member phones ring at once and whichever member answers first receives the call.
Round RobinRound Robin queues ring one queue member at a time, distributing calls based on the specified order.
Fewest CallsWhen a call comes in to this type of queue, Switchvox routes the call to the member that has taken the fewest number of calls in the queue first.
Least Recently CalledWhen a call comes in to this type of queue, Switchvox routes the call to the member that least recently took a queue call first.
RandomSwitchvox can route queue calls to random queue members when calls come into the queue.
Conferencing	2 of 4	4 of 4
Simple Conference RoomNeed to hold a basic conference call? Dial in to the simple conference room extension and get to work. Note: SOHO has only one simple conference room extension..	1 max	Unlimited
Meet Me Conference CenterWith a Meet Me Conference center, callers can dial in and then specify the 5-digit conference room they would like to join. Each extension can be given their own conference room..
Listen Only Conference CallsConference Administrators can control who can talk and who can just listen during conference calls..
Conference via handsetUse the conference button on your IP phone to create 3-way conference calls "on-the-fly"..
Paging and Intercom	3 of 4	4 of 4
2-way IntercomDial an extension to have a 2-way intercom conversation with supported phones on the system through the speaker phone on their IP telephones. SMB users can have unlimited paging and intercom extensions, SOHO users can create one paging or one intercom extension.	1 max	Unlimited
1-way PagingDial an extension to make a 1-way paging announcement to supported phones on the system through the speaker phone on their IP telephones. SMB users can have unlimited paging and intercom extensions, SOHO users can create one paging or one intercom extension.	1 max	Unlimited
Overhead PagingDial an extension to page through an overhead paging system as if it were an analog telephone.
Direct Paging and IntercomDial a code + the extension you wish to intercom or page to talk over any supported speakerphone on the system.
Music On Hold	3 of 3	3 of 3
Custom Music on HoldUpload your own music and messaging on hold to completely customize your callers' experience.
Music on Hold includedSwitchvox comes with 10 classical recordings in the public domain for your convenience.
Queue specific Music on HoldSpecify different playlists for all of your call queues to tailor music and messaging appropriately for your audience.
IVR	14 of 19	19 of 19
Play SoundThis action plays a sound back to the user then continues on to the next action. This is the action used to greet callers, prompt them for key presses, provide instruction, etc.
Record SoundRecords a sound from the caller that is then saved in a variable that can be used later in other IVR actions.
Play Recorded SoundPlay a previously recorded sound to the caller. The sound will be named by a variable from a previous "Record Sound" action in the IVR menu.
Email Recorded SoundEmails a previously recorded sound to an email address. The sound will be named by a variable from a previous "Record Sound" action in the IVR menu.
Record DigitsRecords key presses as digits from the caller that are then saved in a variable to be used later in other actions such as "Play Recorded Digits" or sending the digits to a URL by using the "Send Call Values to URL" IVR action.
Say Digits/LettersSay digits and/or letters back to the caller that were either entered manually or previously set in a variable.
Say a numberRead back a whole number to the caller that was either entered manually or previously set in a variable.
Say date/timeThis IVR action says the current date and time or you can predefine a date and time to say back to the caller.
Dial ExtensionSends the caller to an extension on the system. This can be an individual's extension, a call queue, another IVR menu, or any other type of extension on your Switchvox.
Send to voicemailThis IVR action sends the caller directly to an extension's voicemail box.
Send to external numberAdding this action to your IVR menu can sends a caller to any phone number, either a pre-defined number or one saved in a variable from another IVR action.
Go to another IVR menuLink your IVR menus together to create powerful multi-level IVR menus.
Send call values to a URLPass user-defined variables or system variables such as Caller ID to your own web application and xml back to Switchvox with a simple web API.
Gate KeeperKeep callers from getting stuck in loops or to trap callers that are trying to abuse the system.
Conditional ClauseThis IVR action is used to branch callers to different IVR menus based on previously set IVR variables.
Time Based ClauseWhen a call reaches this action, it checks the current time against the Time Frame that you want. Use this to create different menus for day, night, weekends, holidays, whenever!
Change LanguageUse this action to create multi-lingual IVR menus.
Alter Caller IDSwitchvox can change the caller ID to display additional useful information, so that it can be answered appropriately. When you call Switchvox's sales line, we use it to add the word "sales" to the front of your caller ID, so it looks like "sales_1234567890" on our phones.
IVR Option SettingsIVR Option Settings put you in control of your IVR menus to prevent frustrating your callers when they don't hear the menu options they need or get stuck in an IVR menu.
Online Tools	2 of 3	3 of 3
Users Tool SuiteOnline Users Tool Suite makes it easy for extension owners to manage their own features like follow me, run call reports, and check voicemail from any web browser.
Administrators Tool SuiteSwitchvox has an easy to use point-and-click interface for administration of all aspects of the phone system, from hardware and network settings to call routing.
Switchboard (Operator Console)The Switchboard is an application that runs in your web browser for real-time call control. It's layout can be completely customized by each user, so a receptionist could see every extension on the system, but an average user could choose to have a more streamlined setup. The Switchboard has drag-and-drop transfers, busy lamps to show when other users are on the phone, custom presence notifications to let users know that you're in a meeting and expect to return at 2pm, a call parking lot panel provides one click access to any parked calls, and so much more! The advanced design using web 2.0 technology, means that you don't have to run a separate application on your computer to use the Switchboard, so you can use it from any internet connected computer, anywhere you go!
Recording and Monitoring	0 of 2	2 of 2
Call RecordingAutomatically record calls coming in, going out, or even internally, based on the settings you define. Get as specific as you want (record certain dates, individuals, groups, queues, and more
Call MonitoringUsers can be granted permission to listen in to live calls in the system.
Logging and Reporting	4 of 6	6 of 6
Current CallsWant to know who is talking on the phone right now and if that call is using VoIP, an analog line, or a PRI? Get a snapshot of all the calls currently being handled by the system.
Call LogsFind out all the details about every call your Switchvox has ever handled.
Call ReportingView graphs and reports of statistical data about the calls in your Switchvox. Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an Auto-Attendant.
Queue StatusSee an up to date snapshot of the status of all of your call queues and see statistics on both your queues and queue members.
Queue ReportsInstantly see meaningful trends in call flow through your queues over time with graphical charts of your queue and member data.
Error LogQuirky behavior? Track it down fast using the detailed information in the Switchvox error log.
Voice and Data Integration	2 of 5	5 of 5
Call Creation APITrigger a call to any phone number with a URL. For example, this can be used to easily create click-to-call functionality in the applications your employees use most.
Call Event Notification APINow you can write your own applications that Switchvox can notify of actions taking place in the phone system. Variables can be sent when a call comes in to the system, when a voicemail is left, when an extension is called, or when a call is hung up. Your application can send that data to the tools that your employees are already using for tasks like sales lead tracking, billing an account for time spent on calls, and ticketing.
Outlook IntegrationClick to call any contact in your Microsoft Outlook application.
FiredialerClick to call any phone number on any web page when you use the Firefox web browser.
Screen PopsSwitchvox can trigger automatic or user-initiated screen pops to streamline your business and finally bring your phone system into the loop with your back-office.
Custom Sound Recordings	3 of 3	3 of 3
Sound ManagerSwitchvox makes it easy to record sounds over the phone or upload sound files from your computer to use as prompts in the IVR menus or elsewhere in the system.
Record same sound in multiple languagesRecord your sounds in as many languages as you need to create multi-lingual IVR menus. "Press 1 for Italian, 2 for German, 3 for Mandarin, and 4 for Japanese." has never been easier!
Switchvox comes with over 300 soundsProfessionally recorded prompts and sounds make it simple to create outstanding IVR menus.
More Features	7 of 8	8 of 8
Dial By Name DirectorySwitchvox automatically keeps the Dial By Name up to date as you add and remove extensions on the system. Switchvox SMB supports extension group directories, Switchvox SOHO has just one company-wide directory.
Custom Time FramesSwitchvox goes way beyond standard Day and Night modes with custom defined Time Frames. Need to route calls because its Thursday? No problem. Closed for the holidays? Its easy to create the Time Frames you need.
Upgradeable HardwareWhat happens if your business grows from needing 3 phone lines to 8? You can drop telephony cards into your Switchvox server for more capacity, Switchvox will auto-detect your new hardware so you can start using your new lines within minutes.
Advanced DiagnosticsSwitchvox comes with helpful tools to spot and fix problems with everything from phones to your internal network.
IP Phone Diagnostic ToolSwitchvox monitors the phones connected to it and can perform tests to determine what problems may be occurring if the phone is not connected properly.
VOIP Provider Diagnostic ToolSwitchvox monitors the VOIP services that it is connected to and can perform tests to determine what problems may be occurring if the service isn't working properly.
International analog line supportJust tell Switchvox what country you are in and it will fine tune your analog lines for optimum quality and performance.
g729 codec supportg729 is a codec that can be used to compress VoIP audio to require less bandwidth, making it attractive in areas of the world where bandwidth is limited. Licenses may be purchased from Digium.com and uploaded into your Switchvox SMB system.

Support

Le serveur AA60 (matériel) est garanti 1 an, mais il est possible de commander un complément de garantie de 2 années supplémentaires optionnelles (total de 3 ans). Vous pouvez acheter également un deuxième serveur de secours à moindre coût qui restera en attente et pourra remplacer le principal en cas de défaillance. Le logiciel est garanti 1 an, et vous pouvez acheter du support chaque année supplémentaire. Le support fourni d'origine est du type SILVER (support illimité par email). Il existe également d'autres niveaux GOLD (idem + 5 appels téléphoniques par an) et PLATINUM (idem + 15 appels téléphoniques par an).